We hope you will be delighted with your purchase, if however you wish to return your order for an exchange or refund, simply complete and enclose the Returns Form supplied with your delivery and post back to us within 14 days.
Unfortunately, we cannot refund or exchange used or customer damaged items (statutory rights not affected). When you return goods, please retain proof of posting from your shipper. Without this we cannot be responsible for any items that fail to reach us.
if you were not satisfied with the items ordered, you may receive a full refund, minus shipping costs, within 30 days of purchase (shipment date) on unworn, unwashed, in its original packaging mechandise.
If you wish to return any items purchased online on mandarinecoco.com, please follow the steps below:
1.Email us at firstname.lastname@example.org to let us know about your return or exchange.
2.The item(s) must be returned within 14 days of invoice date (UK customers); 28 days for Europe ( excluding UK) and Rest of the World.
3.Returns received outside of the timeframe will be considered for a credit note only and will not be eligible for a refund.
4.Delivery and gift box charges are not eligible for refund.
5.All items must be returned in unused and saleable condition with original tags attached.
6.We reserve the right to refuse items if they have been worn.
7.Please complete the Returns card enclosed with your order . You are entitled to a refund within 30 days of us receiving your item.
8.The customer is responsible for the postage costs incurred when returning items.
9.We recommend you obtain a proof of postage from your post office by using Royal Mail Registered Post or similar as we cannot be held responsible for returned items that do not reach us.